Return & Refund Policy

Last Updated: August 2026

At MichSmartMart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy before requesting a return or refund.

1. Return Eligibility

You may request a return if:

  • The item is damaged, defective, or incorrect upon delivery.
  • The product is unused, unworn, and in its original condition.
  • All original tags, accessories, manuals, and packaging are included.
  • The return request is made within 7 days of receiving your order.

Items that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

For hygiene, safety, or legal reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Personal care and beauty products that have been opened or used
  • Cosmetics, skincare, and fragrances with broken seals
  • Underwear, swimwear, and intimate apparel
  • Food, beverages, and perishable goods
  • Gift cards and digital products
  • Customized or personalized products
  • Clearance or final sale items (unless faulty)

3. Return Process

To request a return:

  1. Contact our customer support team within the eligible return period.
  2. Provide your order number and the reason for the return.
  3. If the item is damaged or incorrect, include clear photos of the product and packaging.
  4. Once your request is approved, we will provide return instructions.

Returns sent without prior approval may not be accepted.

4. Refunds

After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

5. Exchanges

We will replace an item if it is:

  • Damaged during delivery
  • Defective
  • Incorrectly shipped

Exchanges are subject to product availability.

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A brief description of the issue

We will review your request and work to resolve it as quickly as possible.

7. Return Shipping

  • If the return is due to our error (incorrect, damaged, or defective item), we may cover the return shipping costs.
  • For returns due to a change of mind or other customer-related reasons, the customer may be responsible for the return shipping charges.

We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.

8. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been dispatched, it cannot be canceled. You may instead request a return if the product qualifies under this policy.

9. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account or payment method.
  • Contact your credit card company or payment provider, as processing times may vary.
  • If you still have not received your refund after a reasonable period, please contact our customer support team.

10. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us:

MichSmartMart
Email: info@michsmartmarket.com

We appreciate your trust in MichSmartMart and are committed to providing a fair and transparent return and refund process.