Last Updated: August 2026

Thank you for shopping with MichSmartMart. We are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy to understand how we process and deliver your purchases.

1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons, promotions, or holidays, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times may vary depending on your location and the shipping method selected at checkout.

• Local Delivery: 2–5 business days
• International Delivery: 7–15 business days (where available)

Delivery times are estimates and are not guaranteed.

3. Shipping Charges

Shipping charges are calculated at checkout based on:

• Delivery location
• Product weight and dimensions
• Shipping method selected
• Order value (where free shipping promotions apply)

Any applicable shipping fees will be displayed before payment is completed.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS (where available) containing your tracking information.

You can use the tracking number to monitor the delivery status of your order.

5. Delivery Information

Please ensure that your shipping address, contact number, and email address are accurate when placing your order.

MichSmartMart is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

6. International Shipping

International shipping may be available for selected products and destinations.

Customers are responsible for any applicable customs duties, import taxes, VAT, or other government charges imposed by the destination country.

7. Delayed Deliveries

While we strive to deliver all orders on time, delays may occur due to:

• Weather conditions
• Public holidays
• Customs inspections
• Courier service disruptions
• High order volumes
• Other unforeseen circumstances beyond our control

We appreciate your patience in such situations.

8. Damaged or Missing Packages

If your package arrives damaged or if any items are missing, please contact our customer support within 48 hours of delivery.

Please include:

• Your order number
• Photos of the package and product (if damaged)
• A brief description of the issue

We will investigate the matter and work toward an appropriate resolution.

9. Failed Delivery Attempts

If a delivery cannot be completed due to:

• Incorrect address
• Recipient unavailable
• Refusal to accept delivery

the courier may attempt redelivery or return the package to us. Additional shipping charges may apply for reshipment.

10. Shipping Restrictions

Some products may not be eligible for shipping to certain countries or regions due to legal restrictions, carrier limitations, or product regulations.

11. Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

12. Contact Us

If you have any questions regarding shipping or your order status, please contact us:

MichSmartMart
Email: info@michsmartmarket.com

We appreciate your trust in MichSmartMart and are committed to delivering your order safely and on time.